Services

1. Advice and sizing

A bad purchase in catering is almost never a brand problem. It is a sizing problem: a fryer too small, whose temperature collapses with every basket; a dishwasher whose cycle cannot keep up with service; a refrigerated cabinet too tight, running non-stop; an oven on 400 V in premises that only have single-phase.

Tell us how many covers you serve at peak, what you produce, and what electrical or gas supply you have. We will tell you which appliance keeps up — and which one is overkill.

This advice is free and without obligation. It costs us ten minutes; it saves you thousands of euros.

2. Delivery throughout Belgium

Dispatch within 24 to 48 hours, delivery within 2 to 7 working days, across the whole of Belgium.

Costs are calculated on the real weight of your order — € 12.50 up to 10 kg, € 32 up to 30 kg, € 62 up to 75 kg, € 89 up to 150 kg, then € 149 up to 300 kg — and delivery is free from € 1,500 excl. VAT.

Full details, and what to do if a parcel arrives damaged, are on our Delivery and returns page.

3. Installation and repair

An oven or a cold room delivered to your door is useless until it is connected. We come to you, anywhere in Belgium, with a qualified partner installer.

Installation: positioning the appliance, electrical or gas connection, injector conversion if your gas differs from the factory setting, commissioning and a test run in front of you.

Repair: a broken appliance means a service that collapses. We arrange the on-site call-out, under warranty or outside it.

In Belgium, a commercial gas connection must be carried out by a qualified technician: it is the law, and it is also what your insurer will check after an incident. Do not improvise on this.

Installation quotation on request, alongside your order: info@horecamatpro.be

4. Quotations for complete projects

Opening an establishment, refurbishing a kitchen, a second site: send us your project and we will price the whole thing, equipment and installation included — from refrigeration to washing, through cooking, preparation and stainless steel furniture.

A plan, a list of stations, or even a simple description of what you want to produce is enough. We come back with a complete proposal, station by station, taking the coherence of the whole into account — because an oven that does not fit under the hood, or a sink that cannot keep up with the kitchen, means a project to do again.

Write to info@horecamatpro.be with "Project" in the subject line.

5. Ordering references outside the catalogue

Our site grows as we add brands, but our suppliers' catalogues are wider still.

If you are looking for a specific model, a spare part or an accessory that is not on the site, ask us: in most cases we can order it. Give us the manufacturer's reference if you have it, or a photo if not.